Privacy Policy

1. Introduction

Welcome to GROWSIA SOFTWARE & WEB SOLUTIONS ("Growsia", "we", "our", or "us"). We operate the website https://www.growsia.com, the GymOS SaaS platform (gym.growsia.com), and associated digital services including custom web development, hosting, and photography.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, process, store, and safeguard your data when you visit our website, communicate with us via WhatsApp, phone, or email, or use our digital services.

2. Information We Collect

We collect information that you directly provide to us as well as data gathered automatically when you browse our website:

• Direct Inquiries & Contact Details: Full name, phone/WhatsApp number, email address, business name, project requirements, and communication messages submitted via our contact forms, WhatsApp links, or phone calls.
• GymOS SaaS Account & Operational Data: For users of GymOS, we process administrator login credentials, gym member records entered by administrators, attendance logs, billing amounts, and package configurations.
• Technical & Usage Data: IP address, browser type, device information, operating system, referring URLs, and page visit duration collected through standard server logs and analytical performance monitoring tools.

3. How We Use Your Information

We utilize the collected information strictly for legitimate commercial and operational purposes, including:

• Providing, deploying, and maintaining custom website development projects and hosting infrastructure.
• Delivering and supporting our GymOS SaaS management platform.
• Responding promptly to inquiries, quotation requests, demo bookings, and customer support queries.
• Communicating project milestones, service renewals, maintenance alerts, and transactional notifications via WhatsApp, email, or telephone.
• Ensuring server security, preventing fraudulent activity, and complying with applicable Indian laws and regulatory obligations.

4. Meta & WhatsApp Business Communication Policy

When you communicate with us via WhatsApp Business (at +91 9278027491) or through Meta interactive interfaces:

• We use your phone number and conversation history solely to address your inquiries, provide customer support, deliver project updates, and conduct requested software demonstrations.
• We adhere strictly to the Meta Business Terms of Service and WhatsApp Business Messaging Policies.
• We do not send unsolicited automated spam messages or sell your contact number to third-party advertisers.
• You may opt-out of receiving WhatsApp updates from us at any time by simply replying with "STOP".

5. Data Sharing & Third-Party Disclosure

We do not sell, rent, trade, or monetize your personal information. We may share data only under the following limited circumstances:

• Trusted Service Providers: Secure cloud hosting providers (e.g., Vercel, Supabase, Google Cloud), database infrastructure, and transactional communication services operating under confidentiality obligations.
• Legal Compliance: When required by court order, law enforcement authorities, or applicable statutory regulations under the laws of the Republic of India.
• Business Protection: To enforce our Terms of Service, defend against legal claims, or protect the safety and property of GROWSIA SOFTWARE & WEB SOLUTIONS and our clients.

6. Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. All web traffic is encrypted via Transport Layer Security (HTTPS/SSL). We retain personal information only for as long as necessary to fulfill the operational purposes outlined in this policy or to comply with statutory accounting and legal retention requirements.

7. Cookies & Tracking Technologies

Our website uses minimal, privacy-respecting cookies and essential session trackers necessary for website functionality, speed optimization, and anonymous traffic analysis. You can configure your web browser to block or alert you about cookies; however, some site features may operate with reduced functionality.

8. Your Rights

Under applicable Indian data protection frameworks and international standards, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate or incomplete personal records.
• Request deletion of your personal data from our operational databases, subject to legal record-keeping obligations.
• Withdraw consent for marketing communications at any time.

9. Grievance Officer & Privacy Inquiries

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our designated Grievance Officer: